Maison Caffet - Chocolates & Macarons

All our collections are crafted in our production workshops in Pont-Sainte-Marie, in the Aube region (10).

All orders placed on our online store are also shipped directly from our workshops.

Maison Caffet offers several ways to receive your products:

In-store pickup for the Troyes, Pont-Sainte-Marie, Châlons, Metz, Nancy, and Strasbourg locations
Express home delivery in Mainland France via Chronopost
Home delivery in Europe via Chronopost
Delivery to a relay point (when outdoor temperatures allow)
Summer delivery via Chrono Fresh to ensure your order is stored and delivered at 4°C in Mainland France

You can choose home delivery in Mainland France, Corsica, Germany, Austria, Belgium, Denmark, Spain, Finland, Ireland, Italy, Luxembourg, the Netherlands, Portugal, the United Kingdom, Sweden, and Switzerland.

To fully enjoy the organoleptic qualities of our creations, we recommend storing them in a cool, dry place, ideally between 4 and 15 degrees Celsius.

You can find the complete list of allergens contained in each of our creations on the product page under the "Ingredients" section.

We offer home delivery for our macaron boxes as well as all of our chocolate delicacies (chocolate boxes, bear boxes, spreads, chocolate bars, chocolate tablets, etc.) and our collection of biscuit bags.

You can create your own assortment of chocolates or macarons by visiting one of our retail locations, which you can find listed here: https://maison-caffet.com/en/chocolatier-patissier/

If you would like a special assortment following a purchase from our online store, we invite you to quickly send an email to infos@caffet-compagnie.com with your order number and the desired assortment.

Please note that a specific assortment request may result in a delay in the shipping of your order.

If you wish to modify or cancel your order, we encourage you to contact us as soon as possible before it is processed by our team at infos@caffet-compagnie.com providing your order number.

In case of a complaint, please contact us at infos@caffet-compagnie.com with your order number and the problem encountered.

We offer payment by credit card as well as PayPal. For the USA AMEX is also authorized.

In an environmentally conscious way, we do not put Maison Caffet bags in our packages. If you would like to have one, please contact us on 03.25.80.38.38 or by email at « infos@caffet-compagnie.com » indicating your order number and the desired number of bags

All orders placed before 11am are shipped the same day (except weekends and holidays).

Orders placed after 11am are shipped the next business day.

No invoice is inserted into the package when it is made. Your recipient will have no knowledge of this.

You need to access your account and then go to "My Orders". All the orders placed with your account will be displayed; select the one you are interested in, and you will be able to download the associated invoice.

You can find your tracking number in several places:

On the shipping email you received from us, located at the top left.
You will receive notifications from Chronopost at each stage of the delivery. These automatic emails may end up in your spam folder.

Our packages are delivered within 24 to 48 hours after shipment (excluding weekends and public holidays) in Mainland France. For deliveries in Europe, the timeframe may vary from 48 to 72 hours.

In case of a delivery issue, we invite you to send an email to infos@caffet-compagnie.com with your order number and details of the identified issue, if any.

You can take action directly with Chronopost using the email you receive announcing the delivery date.

You can choose to reschedule the delivery for another day or have the package delivered to a relay point of your choice.

No, Maison Caffet covers any applicable fees depending on the delivery country.

Creating an account on www.maison-caffet.com will allow you to register your delivery addresses, find your order history, follow the progress of your order, find your invoices and join our loyalty program.

If you wish to delete your account and associated data, please send us an email at infos@caffet-compagnie.com with the email address associated with it.

This is the Maison Caffet digital loyalty program! It allows you to cagnotter points during your purchases and then redeem them for products in your next orders! You can find out how it works here: https://maison-caffet.com/en/presentation-club-caffet

As you accumulate points, you can reach new loyalty levels that will offer you exclusive benefits (special promotional offers, a surprise on your birthday,...)

To benefit from the benefits of Club Caffet you must register. A small registration form is offered to you when creating your account and at your next login!

To redeem your points for the creation of your choice you can, once logged in, go to this page: https://maison-caffet.com/en/club-caffet you will just have to add the products of your choice to your cart!

This exchange catalogue is also accessible from your shopping cart and the purchase tunnel.

Your Club Caffet points balance is accessible from your account once you have logged in. You can also find it in your shopping cart, in the shopping tunnel, on your order confirmation and shipping emails as well as at the top of the exchange catalog.

Frequently asked questions