Privacy Policy
INTRODUCTION
As part of the use of its services and in particular the services accessible on its website, its mobile site, its online store and its mobile applications, MAISON CAFFET, as data controller, is likely to collect and process personal data concerning you.
We are committed to respecting the rules for protecting the privacy of prospects and visitors to our website, mobile site, online store and mobile applications. All processing of personal data implemented as part of the accessible services complies with local regulations applicable to the protection of personal data and in particular the provisions of the “Informatics and Freedoms” law of January 6, 1978 as amended and the General Regulations. on Data Protection (EU Regulation 2016/679) or “GDPR”.
1 - WHAT ARE OUR COMMITMENTS REGARDING THE PROTECTION OF PERSONAL DATA?
MAISON CAFFET is committed to guaranteeing a high level of protection of the personal data of its customers, prospects, users of its website, mobile site, online store and mobile applications and of any other person whose personal data it processes.
MAISON CAFFET undertakes to comply with the regulations applicable to all the processing of personal data that it implements:
Your personal data is processed lawfully, fairly and transparently;
Your personal data is collected for specific, explicit and legitimate purposes, and is not subsequently processed in a manner incompatible with these purposes;
Your personal data is kept in an adequate, relevant manner and is limited to what is necessary for the purposes for which it is processed;
Your personal data is accurate, kept up to date and all reasonable measures are taken to ensure that inaccurate data, having regard to the purposes for which they are processed, are erased or rectified without delay.
MAISON CAFFET implements appropriate technical and organizational measures to guarantee a level of security adapted to the risk inherent in its processing operations, meet regulatory requirements and protect the rights and data of the persons concerned from the design of processing operations.
Furthermore, MAISON CAFFET contractually imposes the same level of protection of personal data on its subcontractors (service providers, suppliers, etc.).
2 - WHAT PERSONAL DATA DO WE COLLECT?
A - In accordance with the Purpose of Collection
The personal data we collect varies depending on the purpose of the collection and the Service we provide to you. Generally, we may need to directly collect the following categories of personal data:
a) Personal contact details, such as your name, surname, email address, postal address, and your telephone number(s);
b) User IDs used to access your online account, including the username and password. This is necessary for creating a personal user account;
c) Interactions with us, which may include details of conversations through chat or consumer service;
d) Demographic information, such as your age, gender, and lifestyle preferences (including your favorite products and your interest in them);
e) Browsing history, such as visited pages, visit dates, location at the time of the visit, and IP address;
f) Payment information when a purchase or reservation is made on one of our websites, online stores, or applications. Typically, the invoice in your name, your billing address, and payment details such as your credit card or bank account;
We may also indirectly collect personal data about you when you share content on social networks, websites, stores, or applications related to our products and services, or when responding to our posts and promotional announcements on social networks.
B - Personal Data Concerning Minors
MAISON CAFFET does not collect or process personal data related to children under the age of 18 without prior consent from parents or legal guardians responsible for the child. If personal data concerning children are collected via our website, mobile site, online store, and mobile applications, parents or legal guardians have the option to object by contacting us at the address provided at the bottom of this page.
3 - HOW ARE PERSONAL DATA COLLECTED?
A - Means of collecting your data
As part of our relations, you may communicate your personal data to us by different means and in particular on our website, mobile site, online store and mobile applications during your internet browsing, purchases, reservations, by completing the various forms collection, when subscribing to the e-newsletter, when creating an account, when you submit an application, when you publish comments on our social network pages, when you establish any contact with our establishment or when you otherwise transmit your personal data to us.
B - IP address
The IP address is a series of numbers that is automatically assigned to your computer by your Internet service provider each time you connect. For each of your requests to the site, our servers record the trace of your visit. We collect IP addresses for the purpose of analyzing trends on the site. We do not transmit any information that allows you to be identified, which means that your session will be recorded, but will remain anonymous to us.
We may use your IP address in cooperation with your Internet Service Provider to identify you in the event that we need to enforce the Terms of Use to protect our services, customers or to comply with applicable laws.
C - Cookies
In order to constantly improve the quality of the services offered on our website, mobile site, online store and mobile application and their adequacy with your expectations, MAISON CAFFET may use “cookies”, text files used to identify your terminal when you log in to one of our services.
Depositing a cookie or tracker in your terminal (computer, tablet, smartphone, etc.) allows MAISON CAFFET to collect personal information and data, according to your choice of configuration of your terminal.
Types of cookies used:
Cookies essential for using the site
They allow you to use the main functionalities of the site, such as purchasing or booking services for example. By deactivating the use of cookies, you will no longer be able to benefit from these features.
The information retained cannot be used for commercial purposes.
Site performance cookies
Performance cookies allow us to optimize our website and detect any technical problems you may encounter.
They allow us to collect information about how you use the site, including the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site. site.
The information retained cannot be used for commercial purposes.
Functionality cookies
These cookies allow the site to remember the choices you have made (such as your user name, the chosen language or the region where you are located) and provide more precise and personal characteristics. These cookies can also be used to remember changes made by the user, such as text size or font. They may also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies may be anonymized and cannot track your browsing activity on other sites.
By using our website, you agree to receive this type of cookies on your device.
Advertising marketing cookies :
These cookies collect information about your Internet browsing habits in order to offer you advertisements that are tailored to you and correspond to your interests. They also help limit the number of times you see an advertisement and help us evaluate the effectiveness of our advertising campaigns. They are usually installed by advertising networks with the permission of the website operator. They memorize visits made to a site and share this information with other companies (advertisers for example). Targeted or advertising cookies are often linked to site functionalities provided by the partner company.
Information is collected and shared with third parties to provide audience targeting and optimization solutions for advertisers and publishers. No personal data is collected and an individual cannot be identified through the data collected.
Cookies from third-party websites and social networks
Our website contains links and/or content to other sites and social networks, and we do not know which cookies they use. To find out more, please see the information provided by these third-party sites and social networks on their own cookies.
D - Respect for your private life
We are committed to protecting your privacy and respect the following two principles.
- We do not associate any information with your cookies that could identify you directly and personally. Cookies do not under any circumstances allow us to know your address, your date of birth, your telephone number or any other information allowing you to be identified.
- We do not provide any personal information to advertisers or third-party sites that display our ads based on your interests.
If your computer or mobile is used by several people, or if it has several browser software, it is possible that the content displayed to other users corresponds to your preferences. If you wish, you can change your browser settings.
For more information on how cookies and targeted advertising work, you can consult the Cnil website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
E - Links to third party sites
Our website, mobile site, online store and mobile applications may contain links to third-party websites.
We are not responsible for the collection, use, management, sharing or disclosure of data and information by these third parties.
The communication of information on third-party sites is governed by the privacy policy and conditions of use of these sites. We recommend that you read the privacy policies of these websites before submitting any personal information.
4 - WHAT IS THE DATA THAT MAY BE COLLECTED FOR?
Your data is mainly used for reservation and purchasing purposes (provision of services, specific services and products), prospecting, loyalty, animation, commercial information, satisfaction surveys, organization of competitions, new services and products intended to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing of your requests and/or complaints. In addition to the cases where your consent has been obtained (in particular to communicate personalized offers to you), the processing of your data for the various purposes mentioned above is in particular necessary:
To ensure the execution of the service contract;
To comply with a legal obligation;
For the purposes of the legitimate interests pursued by our establishment (in particular developing new services and offers, improving customer service, etc.).
More specifically, your data is used:
To allow you to benefit from all the services or services available on our establishment's website, its mobile site, its store and its mobile applications: creation of a user account, e- newsletter, reservation management, assistance and complaints, loyalty program management, etc. ;
To allow you to browse our websites;
To best match our information, notifications, offers and other forms of services to your interests;
To facilitate the completion of administrative formalities relating to reservation and purchase.
5 - HOW LONG IS YOUR DATA KEPT?
MAISON CAFFET undertakes to keep your personal data for a period not exceeding that necessary for the purposes for which they are processed.
The storage periods are defined according to the processing purposes implemented by MAISON CAFFET and take into account in particular the applicable legal provisions imposing a precise storage period for certain categories of data, any applicable limitation periods as well as the recommendations of the CNIL concerning certain categories of data processing.
6 - WHO IS LIKELY TO ACCESS YOUR PERSONAL DATA?
A - Recipients of your data
The data collected on our website, mobile site, online store and mobile applications may be communicated to our internal staff, or to its ancillary service providers (subcontractors, service providers, banks), as part of the performance of all or part of the services referred to above. We remind you that in this context, MAISON CAFFET asks its service providers to implement strict confidentiality and protection measures for this data.
B - Data transfers outside the European Union
Personal data may be processed outside the European Economic Area (EEA). If this is the case, MAISON CAFFET will do everything possible to ensure that this international data transfer has an adequate level and guarantees of security.
7 - HOW TO EXERCISE YOUR RIGHTS?
In accordance with the applicable regulations on the protection of personal data, you can, at any time, exercise your rights of access, rectification, deletion of data concerning you as well as your rights of limitation and opposition to the processing and the portability of your personal data.
In addition, you have the legal right to define guidelines regarding the fate of your personal data post-mortem.
Furthermore, any person who is a minor at the time of collection of their personal data can obtain its erasure as soon as possible.
These rights can be exercised by mail to the following address:
CAFFET ET CIE
2 rue de la Monnaie - BP 50111 - 10901 Troyes Cedex 9
infos@caffet-compagnie.com
In this context, we kindly ask you to accompany your request with the elements necessary for your identification (surname, first name, e-mail) as well as any other information necessary to confirm your identity.
You also have the right to appeal to the Commission Nationale de l'Informatique et des Libertés in the event of a violation of the regulations applicable to the protection of Personal Data and in particular the GDPR.
8 - COMPUTER SECURITY / SECURITY OF TRANSACTIONS
Ensuring the security and confidentiality of the personal data you entrust to us is a priority for MAISON CAFFET. We therefore implement all useful technical and organizational measures, taking into account the nature, scope and context of the personal data that you communicate to us and the risks presented by their processing, to preserve the security of your personal data and, in particular, prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorized access to this data. We offer you a secure online payment system using the latest technologies.
MAISON CAFFET strives to combat identity theft practices on the internet. This is why we use, for example, a system to detect fraudulent payments made by bank card. This system is intended to protect you in the event of loss or theft of your bank card.
The security and confidentiality of personal data are based on everyone's best practices. This is why we invite you not to communicate your passwords to third parties, to systematically log out of your profile and your social account (particularly in the case of linked accounts) and to close your browser window. at the end of your work session, particularly if you access the Internet from a computer station shared with other people. This will prevent other users from accessing your personal information.
9 - CONTACT US
For any additional questions relating to this policy or the way in which MAISON CAFFET processes your personal data, we invite you to contact us at the following address: infos@caffet-compagnie.com
10 - MODIFICATIONS TO THE DECLARATION
MAISON CAFFET reserves the right to adapt the personal data protection policy. When we make material changes to this Statement, we will post a link to the Statement on the home page of our site.